BPM Applications Library: IT process – Helpdesk

In our world, interaction with IT is more and more complex. As a consequence, we all need to integrate, monitor and manage an increasing number of systems.

Magic lets you drive your IT support in the way that best suits your company’s needs. As well as the internal helpdesk, you have a dedicated team or an outsourced support device. All are ready to use Magic to record any end user request from wherever it may come.

Collaboration, recording requests, storing documents, keeping track of progress and archiving answers is so easy with Magic.

Nothing to do, all of the above is standard. Draw your process and manage your activity through your personal Dashboard !

Want to do project management ? It is so easy with our applications platform: Use integrated sub-processes and individual tasks (including time management) and you’ll be in position to follow your internal projects with extra precision !