Improved performance is a key recurring concern for every company.
The optimization of business processes is one of the key ways in which this can be achieved is one of the levers to achieve in order to reach this goal. Both productivity and service quality are key factors to optimize, without forgetting traceability of all process actions. These three factors – productivity, service quality and traceability – are precisely the ones managed by the Business Process Management Software. Indeed, these factors are optimized thanks to automation through BPMS. How is good optimization achieved ? You just need to follow a few steps in the creation of process applications.
Nathaniel Palmer (from: http://bpm.com/what-is-bpm) defines BPM as; it is good to keep in mind to clearly understand BPM scope:
“Business Process Management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries.”
Consulting firm CXP revealed in 2013 that automation and orchestration of process flow are the third activity concerned by the approach process behind analysis, optimization and control of business activities. Automation is a key factor for successful performance. However, still only a few companies are using BPM software.