BPM Applications Library: Quality process – Dysfunctionality Management

When implementing a quality certification (ISO, ITIL, …) you have to manage a lot of documentation and to integrate new processes within your departmental or company organizational structure.

That’s why, Magic is the solution for your employees to enable them follow these new processes.

When we implemented ISO9001, one of the consequences for us was a truly new process to manage. This process allows you to declare, keep track of, and treat your dysfunctionalities.

Then, on a monthly basis, you can analyze what has been created by the team and what has been progressed.

Apart from the fact that you can modelize and adapt your process very easily, Magic also has a Business Intelligence solution. It is capable of being used inside Magic itself. The software can be programmed to receive automated emails along with PDF, EXCEL and WORD files.

With MAGIC, there is no way to missout on company information !